Tracks Operational Activities

inFocus™ define your operations as a set of activities by answering simple, business-oriented questions such as:

• When does this task start? When is it due?
• Who should do the work? Who will approve?
• What information needs to be collected for this step?

Tasks can be assigned manually or by events that occur in your enterprise’s databases. inFocus™ can analyze incoming emails to collect data, start tracking and assign initial tasks to the appropriate people.

Escalates when tasks are late

inFocus™ provides powerful escalation for overdue tasks including:

• Knowledge of management chains (even in a matrix-managed organization)
• Configurable reminders that tasks are coming up, due and overdue
• Grace periods for late tasks

Business users can easily model organizational hierarchies as well as change and evolve them over time. Escalations are very important to ensure that critical operational steps are not missed and completed on-time even when there are personnel changes, transitions, and unexpected absences.

Provides an in-depth status view

inFocus™ lets supervisors and managers get unprecedented insight into where there work stands including:

• Work in progress
• Task completion percentage
• Overdue work
• Backlog
• Upcoming tasks based on work being performed by other departments

Supervisors can then flexibly re-prioritize and reassign work as needed.

Produces powerful management reports

inFocus™ provides detailed reports to empower supervisors, executives and auditors with valuable operational insight

• With FutureView™, supervisors can see what will hit their team’s inbox in the upcoming weeks and months. This allows workforce planning and avoids surprises.
• Management operational reports show trends including backlogs, tasks that consistently run overdue, long running tasks, and frequent escalations. Executives can use this knowledge as the basis for continuous operational improvement.
• Detailed audit-ready reports show that tasks were completed on-time and properly escalated if they weren’t. Fine grained tracking of task assignment, re-assignment, submission, approval, rejection, escalation, data entry and document uploads. Even associated email discussions can be captured to provide audit evidence.