Escalates when tasks are late
inFocus™ provides powerful escalation for overdue tasks including:
- Knowledge of management chains (even in a matrix-managed organization)
- Configurable reminders that tasks are coming up, due and overdue
- Grace periods for late tasks
Business users can easily model organizational hierarchies as well as change and evolve them over time. Escalations are very important to ensure that critical operational steps are not missed and completed on-time even when there are personnel changes, transitions, and unexpected absences.